Service Catalog

CyberZone services catalogue

(subject to change)

  • IMT Helpdesk
  • Level one technical support to include but not limit to Accounts & Passwords
  • WiFi and Smart device support
  • Classrooms, Labs & Printing
  • Desktop Services
  • Badge and ID Printing (Temporarily facilitated by IMT)
  • Educational Technology – Blackboard and PoweCampus
  • Email & Collaboration – office365, exchange and SharePoint etc
  • Internet & Network – WiFi, office, dorm, classroom, venues etc…
  • Media & Events – AV and other related support
  • Professional Services – Educational and Business Operations
  • Security – CyberZone Security Operation Center (network and sas, backup etc…)
  • Servers & Storage – Network Operation Center
  • Software & Business Applications – all other FMU critical services both applications and infrastructure
  • Voice Communications
  • Web Services
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